Q. Do you know how I could create a knowledge base based on my documents?
A. Before you start, there are some things you have to know, some things you have to decide and some things you have to do.
TO KNOW
– What AI tools can do, and what not. This is what this post is about. Interesting readings:
– The date you want to use will be fragmented.
- Building an AI-Powered Knowledge Base: A Practical Guide for Enterprise Teams | LinkedIn
www.linkedin.com/pulse/building-ai-powered-knowledge-base-practical-fvpkc/ - How to Thrive in the Age of Agentic Transformation
boomi.com/content/ebook/agentic-transformation-playbook/ - AI Knowledge Base: The Complete Guide for 2026 | Slack
slack.com/intl/es-es/blog/productivity/what-is-an-ai-knowledge-base-tools-features-and-best-practices - Create An AI-Powered Knowledge Base [Fast & Easy]
www.voiceflow.com/blog/knowledge-base - AI knowledge base: A complete guide for 2026
www.zendesk.com/service/help-center/ai-knowledge-base/
TO DECIDE
– What the knowledge base is about, how it is supposed to work, who has to work with and what (=which data) it has to work with
– Define security boundaries and privacy limits
– Make sure yo know how your knowledge base can be updated
TO DO
– If possible, structure the data
– Make sure join the files and other data in one place.
PRODUCTS YOU CAN USE
- Alfeo Syracuse
Syracuse | Solution de gestion des connaissances – Alfeo Logiciel de Knowledge Management
alfeosoft.com/syracuse-gestion-des-connaissances.aspx - Document360
Centralized Internal Knowledge Base Software for Support teams
Centralized Internal Knowledge Base for Faster Support
document360.com/solutions/external-knowledge-base/ - Fluid Topics Knowledge Base
www.fluidtopics.com/landing/knowledge-base/ - Freshworks: Helpdesk Software for your support team
www.freshworks.com/freshdesk/self-service-solution/ - Happeo
www.happeo.com/product/knowledge-management-software - Intercom Help Center Knowledge Hub | All your support content in one place
www.intercom.com/drlp/knowledge-base - Kustomer
Data Explorer by Kustomer
www.kustomer.com/data-explorer/ - Manageengine ServicePkus
Knowledge base software (Freeware) | Best free knowledge management software | IT knowledge base tools |On premise / cloud web based enterprise knowledge base - Paperbook | AI-powered help center
www.paperbook.io/ - Slite Knowledge Suite
Bring clarity and context together with the Knowledge Suite
slite.com/suite - Zendesk Knowledge
AI-powered knowledge base software
www.zendesk.com/service/knowledge/
Also:
- Azure
Create a Knowledge Base – Azure AI Search | Microsoft Learn
learn.microsoft.com/en-us/azure/search/agentic-retrieval-how-to-create-knowledge-base?tabs=rbac&pivots=csharp
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